Listening is defined by Princeton.edu as the “act of hearing attentively.” BizJobs.com supports a business glossary definition that states that Listening is “a key selling skill, in that without good listening skills the process of questioning is rendered totally pointless.” From these definitions come the need to recognize one factor that is so often ignored it leads to a breakdown in the process of conversation: listening requires a strategy. Before you can choose a strategy, you must first understand your goals in a conversation.

Strategy #1 Define Your Goals

Often times before we enter a conversation we understand, due to the setting or people involved, the purpose of conversation we are about to engage in. Due to this advanced knowledge, it is best to define your goal(s) in having the conversation. This recognition will help you choose the best listening strategy for the situation.

4 Purposeful Types of Conversations

The following purposes for having a conversation were outlined by Bruce Wilson editor of businesslistening.com:

1. Exchange Information: these conversations are about discovering what a person “needs, or is offering.” You may be probing in order to understand whether you have synergy, “complementary offerings or needs.” As Bruce states “part of the exchange of information is often about whether someone accurately understood what they heard.”
2. Building Working Relationships: developing and maintaining a positive business connection or positive personal relationship can be a very important factor of an ongoing business relationship. Examples of these instances are “customer-supplier conversations, employer-employee conversations, networking conversations, and team communications.
3. Feeling Good: this is simply the act of conversing with someone in a productive and/or enjoyable exchange. As Bruce notes, these purposeful conversations “can be a key component of having a good day or even a good job.”
4. Make Someone Feel Good: whether you have a vested interest in a friend or business associates’ “state of mind”, good conversations can have a positive effect on others around you, bring them joy and solidify your position as a valued connection.